Shipping policy
Shipping Policy
This Shipping Policy applies to orders placed through The Two Robbies Shop.
Order Processing
Orders are processed after payment has been received and the order has been accepted.
Please review all order details carefully before submitting an order, including product selection, size, color, quantity, billing information, and shipping address.
Because orders may begin processing shortly after checkout, The Two Robbies Shop cannot guarantee that an order can be cancelled, changed, corrected, or redirected after it has been placed.
Shipping Times
Delivery times shown at checkout or provided after purchase are estimates only and are not guaranteed.
Shipping times may vary based on product availability, destination, carrier service, customs processing, weather, holidays, and other circumstances outside The Two Robbies Shop’s control.
The Two Robbies Shop is not responsible for delays caused by shipping carriers, customs processing, incorrect or incomplete shipping information, or events outside its control.
Shipping Rates
Shipping rates are calculated at checkout based on the items ordered, shipping destination, and available carrier options.
Any applicable shipping charges will be shown before the order is submitted.
International Shipping
International shipping may be available to select countries.
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country. These charges are not included in the product price or shipping cost unless expressly stated at checkout.
Customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges required by the destination country.
The Two Robbies Shop is not responsible for delays caused by customs review, customs clearance, or local import procedures.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for entering a complete and accurate shipping address at checkout.
The Two Robbies Shop is not responsible for orders shipped to an incorrect or incomplete address provided at the time of purchase.
If an incorrect shipping address is entered, the customer must contact customer service as soon as possible at:
The Two Robbies Shop will make reasonable efforts to assist before the order enters fulfillment. However, once an order has entered fulfillment or shipped, The Two Robbies Shop may not be able to update the address, cancel the order, reroute the shipment, issue a refund, or provide a replacement.
Lost, Missing, or Delayed Packages
Once an order has been transferred to the shipping carrier, responsibility for delivery rests with the carrier.
If tracking shows that an order has been delivered but the customer has not received it, the customer should first check the delivery address, surrounding delivery area, building mailroom, front desk, neighbors, or local carrier office.
The Two Robbies Shop is not responsible for packages marked as delivered by the carrier but reported missing, stolen, or not received.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or incorrect, please contact customer service within 7 days of receipt at:
Claims must include the order number, a description of the issue, and clear photo proof of the item and packaging where applicable.
Approved claims will be handled in accordance with the Return & Replacement Policy.
Contact
For shipping questions or order support, contact: