Refund policy
Return & Replacement Policy
All sales are final, except where otherwise required by applicable law.
The Two Robbies Shop does not accept returns, refunds, or exchanges for change of mind, incorrect size selection, color preference, accidental orders, customer-entered errors, incorrect shipping information, or items no longer wanted after purchase.
Customers are responsible for reviewing all product details, sizing information, shipping information, and order details before submitting an order.
Incorrect, Defective, or Damaged Items
If an item is received in the wrong size, is the wrong item, or contains a manufacturing defect, the customer must contact customer service within 7 days of receipt at:
All claims must include:
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Order number
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Description of the issue
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Clear photo proof of the item received
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Clear photos showing the defect, damage, wrong item, or incorrect size issue
Approved claims will be resolved by replacement of the affected item.
If a replacement is not available, The Two Robbies Shop may offer a refund or store credit at its discretion.
Claims submitted more than 7 days after receipt may not be eligible for replacement, refund, or store credit.
Order Changes, Cancellations, and Shipping Address Errors
Order change, cancellation, or shipping address correction requests must be submitted as soon as possible after purchase by contacting:
The Two Robbies Shop will make reasonable efforts to accommodate requests submitted before fulfillment begins. However, because orders may be processed shortly after checkout, The Two Robbies Shop cannot guarantee that any order can be cancelled, changed, corrected, or redirected after it has been placed.
Customers are responsible for entering a complete and accurate shipping address at checkout. The Two Robbies Shop is not responsible for orders shipped to an incorrect or incomplete address provided at the time of purchase.
If an incorrect shipping address is entered, the customer must contact customer service as soon as possible. If the order has already entered fulfillment or shipped, The Two Robbies Shop may not be able to update the address, cancel the order, reroute the shipment, issue a refund, or provide a replacement.
Non-Returnable Items
Except where required by applicable law, the following items are not eligible for return, refund, or exchange:
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Items ordered in the wrong size
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Items ordered by mistake
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Items shipped to an incorrect or incomplete address provided by the customer
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Items no longer wanted after purchase
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Items returned without prior approval
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Items that have been worn, washed, used, altered, or damaged after delivery
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Sale items
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Gift cards
Refunds and Store Credit
Refunds are not provided for change of mind, incorrect size selection, accidental orders, customer-entered errors, incorrect shipping information, or customer preference.
For approved incorrect, defective, or damaged items, replacement will be the first remedy. If a replacement is not available, The Two Robbies Shop may offer a refund or store credit at its discretion.
Contact
For questions about an order or to submit a claim, contact: